Refund policy
Cue-King 30-Day Return Policy
At Cue-King, we want you to be completely satisfied with your purchase. If you're not happy with your item(s) for any reason, you may return them within 30 days of delivery, subject to the conditions below.
Return Eligibility
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Returns must be requested within 30 days of the delivery date.
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Items must be unused, unworn, and in the same condition in which they were received.
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All original packaging, tags, and labels must be intact.
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A valid receipt or proof of purchase is required.
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Customers are responsible for the cost of return shipping. We recommend using a tracked and insured postal service, as Cue-King is not responsible for items lost or damaged during return transit.
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Any duties, taxes, customs fees, or other charges incurred when returning items are the responsibility of the buyer.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalised or custom-made items
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Items marked as final sale
How to Return an Item
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Contact our Customer Service team at support@cue-king.com with your order number and reason for the return.
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Once your request is approved, we will provide the return address and instructions.
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Securely package the item in its original packaging and send it back using a tracked shipping service.
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Customers are responsible for arranging and paying for return shipping.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
Approved refunds are processed within 5–7 business days and issued to your original payment method. Please allow additional time for your bank or card provider to process the refund.
Original shipping charges are non-refundable.
Exchanges
We do not currently offer direct exchanges. If you require a different item, please return your original purchase and place a new order.
Shipping Issues
Cue-King is not responsible for items lost, stolen, or damaged during return shipping. We strongly recommend using a tracked and insured postal service when returning your item.
Contact Us
If you have any questions or need assistance with a return, please contact our Customer Service team at support@cue-king.com. We're always happy to help.