Shipping policy

Cue-King Shipping Policy

At Cue-King, we aim to deliver every order promptly and securely.

UK mainland delivery

  • Standard products: Free delivery in 1–2 working days.
  • Pool tables: Free delivery and installation in 8–16 weeks. Pool tables are made to order, so the exact date will be arranged with you.

Processing and tracking

  • Orders are processed on working days. Orders placed on weekends or bank holidays are processed on the next working day.
  • When your order is dispatched, we will email your tracking details where tracking is available.
  • Delivery times are estimates and may be affected by circumstances outside our control. We will contact you if there is a significant delay.

Delivery addresses

Please check your delivery address before placing your order. If you notice an error, contact us immediately at info@cue-king.com. We may be unable to change the address after dispatch.

Returns

Eligible items can be returned within 30 days of delivery. Please see our Return and Refund Policy for full conditions, including exclusions for personalised or made-to-order items.

Customer support

For delivery questions, contact info@cue-king.com.

Cues & Accessories Delivery

UK mainland delivery for cues and accessories takes 1–2 working days. Eligible items can be returned within 30 days; custom-made items are excluded.

Customer service

We have a customer service team dedicated to giving you the best shopping experience possible

Refer a friend

If you enjoyed shopping with us, make sure to refer us to your friends and family

Secure payment

We offer a wide variety of fast secure payment options to suit all preferences